Work coaching through a physiological and emotional well-being lens, for clarity, regulation, and purpose-led careers.
Privacy Policy
reanchorwellbeing.com website is owned by Re-Anchor Wellbeing, which is a data controller of your personal data.
We have adopted this Privacy Policy, which determines how we are processing the information collected by reanchorwellbeing.com, which also provides the reasons why we must collect certain personal data about you. Therefore, you must read this Privacy Policy before using reanchorwellbeing.com website.
We take care of your personal data and undertake to guarantee its confidentiality and security.
Personal information we collect:
When you visit the reanchorwellbeing.com, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the installed cookies on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically-collected information as “Device Information.” Moreover, we might collect the personal data you provide to us (including but not limited to Name, Surname, Address, payment information, etc.) during registration to be able to fulfill the agreement.
Why do we process your data?
Our top priority is customer data security, and, as such, we may process only minimal user data, only as much as it is absolutely necessary to maintain the website. Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding website usage. This statistical information is not otherwise aggregated in such a way that it would identify any particular user of the system.
You can visit the website without telling us who you are or revealing any information, by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the website’s features, or you wish to receive our newsletter or provide other details by filling a form, you may provide personal data to us, such as your email, first name, last name, city of residence, organization, telephone number. You can choose not to provide us with your personal data, but then you may not be able to take advantage of some of the website’s features. For example, you won’t be able to receive our Newsletter or contact us directly from the website. Users who are uncertain about what information is mandatory are welcome to contact us via louisawade@reanchorwellbeing.com.
Your rights:
If you are a European resident, you have the following rights related to your personal data:
The right to be informed.
The right of access.
The right to rectification.
The right to erasure.
The right to restrict processing.
The right to data portability.
The right to object.
Rights in relation to automated decision-making and profiling.
If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example, if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information might be transferred outside of Europe, including Canada and the United States.
Links to other websites:
Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties' privacy practices. We encourage you to be aware when you leave our website and read the privacy statements of each website that may collect personal information.
Information security:
We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We keep reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and personal data disclosure in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.
Legal disclosure:
We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
Contact information:
If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to louisawade@reanchorwellbeing.com.
Re-Anchor Wellbeing – Privacy Notice
Re-Anchor Wellbeing – Privacy Notice
Last updated: 21 August 2026
1. Who I am
Re-Anchor Wellbeing is a coaching and wellbeing service operated as a sole trader.
For data protection purposes, the person responsible for your personal information is the owner/operator of Re-Anchor Wellbeing.
Contact: reanchorwellbeing@gmail.com
If you have any questions about how your personal information is handled, please contact us using the email address above.
2. What information I collect
Depending on how you interact with Re-Anchor Wellbeing, I may collect:
Your name
Email address
Telephone number
General location, such as town or county
Age or confirmation that you are aged 18 or over
Information about your coaching goals and challenges
Information you choose to provide about your wellbeing
Your responses to our eligibility and pre-session questionnaire
Booking information
Payment and transaction information
Information relating to your coaching sessions
Communications between you and Re-Anchor Wellbeing
Website technical information, where applicable, through cookies or similar technologies
I ask you not to provide detailed medical information, diagnoses, medication information, or other sensitive information unless specifically requested by Re-Anchor Wellbeing.
3. Why I collect your information
I use personal information to:
Assess whether our coaching service is appropriate for you
Check eligibility and identify potential conflicts of interest
Respond to enquiries
Arrange and administer coaching sessions
Communicate with you about your bookings
Process payments
Provide coaching and related resources
Maintain appropriate business and financial records
Improve our services
Meet legal and regulatory obligations
Protect the security and integrity of our service
4. Conflict-of-interest screening
Re-Anchor Wellbeing is operated alongside employment with the Department for Work and Pensions.
To avoid conflicts of interest, I screen potential clients before accepting bookings.
I may therefore ask whether you are currently claiming certain DWP benefits, including:
Universal Credit
New Style Jobseeker's Allowance
New Style Employment and Support Allowance
If your circumstances mean that providing coaching would create a conflict of interest, I will not provide the coaching service to you.
I do not use this information to make decisions about your entitlement to benefits, employment or any DWP service.
Re-Anchor Wellbeing is entirely separate from DWP systems and does not have access to your DWP records.
5. My lawful bases
I will only process personal information where I have a lawful basis under applicable data protection law.
Depending on the circumstances, this may include:
Contract: where processing is necessary to provide coaching services you have requested.
Legitimate interests: where necessary for the reasonable operation, administration and security of our business, provided your rights do not override those interests.
Legal obligation: where I am required to retain or disclose information by law.
Consent: where I specifically ask for your consent, for example for certain optional communications or processing.
I will not rely on consent where another lawful basis is more appropriate.
6. Wellbeing and health information
Some information concerning a person's physical or mental health can constitute a special category of personal data.
My coaching service is not a medical, diagnostic, or therapeutic service. I therefore aim to minimize the collection of health information.
If you voluntarily provide information that constitutes a special category of data, I will only process it where we have identified the appropriate lawful basis and additional conditions required by data protection law.
I will only collect and retain information that is necessary and proportionate for the purpose for which it is used.
7. Who I share information with
I may use trusted technology providers to operate the service, including providers used for:
Website hosting
Online forms and document storage
Appointment scheduling
Online payments
Video conferencing
Business email
These providers may process personal information on my behalf where necessary to provide their services.
I do not sell your personal information.
I will not share your coaching information with your employer, DWP or other third parties unless we are legally required to do so; you have specifically requested it, or another lawful basis permits the disclosure.
8. Online coaching
If you book an online coaching session, the session may take place using a third-party video conferencing service such as Zoom.
I normally do not record coaching sessions.
If I intend to record a session, I will tell you beforehand and get any permission before recording.
9. Payments
Where you purchase a paid service, payment may be processed by a third-party payment provider such as Stripe.
Re-Anchor Wellbeing does not need to receive or store your full card details.
Payment providers may process your information in accordance with their own privacy policies and terms.
10. How I protect your information
I take reasonable technical and organisational measures to protect personal information.
These include:
Password protection
Two-factor authentication where available
Restricted access to client records
Secure cloud storage
HTTPS/SSL for the website
Regular software and security updates
Limiting access to personal information to people who need it
Secure deletion when information is no longer required
Client information will not be stored on DWP systems or equipment.
11. Where information is stored
Your information may be processed or stored by service providers located in the UK or other countries.
Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is lawful and protected in accordance with applicable data protection requirements.
12. How long we keep information
I do not keep personal information indefinitely.
I retain information only for as long as necessary for the purpose for which it was collected, including any legal, accounting, or business requirements.
My retention periods may include:
Eligibility enquiries that do not proceed: normally deleted within 6 months
Unsuccessful or incomplete enquiries: normally deleted within 6 months
Client records: retained for a defined period after the last coaching session
Financial records: retained for the period required by applicable tax and accounting requirements
I will securely delete or anonymise information when the applicable retention period ends.
13. Your data protection rights
Depending on the circumstances, you may have rights including:
The right to be informed about how your information is used
The right to access your personal information
The right to have inaccurate information corrected
The right to request deletion of information
The right to restrict processing
The right to object to certain processing
The right to data portability
Rights relating to automated decision-making and profiling
Some rights are subject to legal exceptions.
Where I rely on consent, you may withdraw that consent at any time. Withdrawal does not affect processing that took place before consent was withdrawn.
14. How to exercise your rights
To make a data protection request, contact;
Please provide enough information for us to identify your request and locate the relevant information.
I will respond within the period required by applicable data protection law.
15. Complaints
If you are unhappy about how I handled your personal information, please contact me first so that we can try to resolve your concern.
You also have the right to complain to the UK Information Commissioner's Office (ICO).
16. Changes to this Privacy Notice
I may update this Privacy Notice from time to time to reflect changes to our services, technology, legal requirements, or data-processing arrangements.
The latest version will be published on this website.
Email: reanchorwellbeing@gmail.com